To all those who have an Audi Q7 or dream about having one: is this new Audi Q7 accident of March 2008 really surprising? Read the present article such as the previous ones of April 2008 and get your own conclusions...


March 14th, 2008 / 9:30 - The story and the photo's (click on the photo's hereunder to enlarge) of the 2008 Audi Q7 accident

July 1st, 2006 / 17:30 - The story and photo's (click on the photo's hereunder to enlarge) of the 2006 Audi Q7 accident

P. was driving on a highway in F. (at approximately 130 km/h), cruise control activated. At a certain moment, she slightly pushes on the brake, in order to deactivate the cruise control. At the same moment, the car instantly deviates to the right (absolutely no obstacle on the way). P. tries to recuperate control and to turn the vehicle to the left, the vehicle obeys for a very short instant but then it slides again to the right, outside of the highway, falls in a 6 m deep ravine near the highway and rolls over three times before it stops completely. One wheel has got completely loss, while the other one also got deformed. Just like in the 2006 accident, the articulation of the broken wheel is missing (lost somewhere at the site of the accident).


While driving on the highway in France (at approximately 130 km/h), the front wheel on the right side got loss (absolutely no obstacle on the way), stayed for a while under the car while the car went in one move to the right (the wheel pushed the interior side of the car inside breaking the leg of my daughter). The right wheel also got deformed, while the car was sliding to the right. The car flew into the outside landscape then hit (almost) frontally the land hill, obviously first with the right front side and immediately afterwards also with the left front side. It went then up to an angle of approximately 45 degrees, then fell back on the ground and hit it first with its right corner at its bottom, then fell completely on its right side.


It was a S-Line model TDI 3.0 l (233 HP), 7 seats. 5 months old vehicle, only 10.000 km.


It was a model TDI 3.0 l (233 HP), 7 seats. Weight of approximately 2.5 ton. 6 weeks old vehicle, 6.000 km.


No airbag deployed, even if the car was equipped with all possible airbags proposed by the manufacturer.


The frontal airbags didn't work (neither because of the frontal choke, nor because of the seat belts), the lateral ones neither, when the car (2.5 ton) fell on its side. The car was equipped with all possible airbags proposed by the manufacturer.


I do not know exactly which object from the inside of the car hit P.'s face, but I can assure you that after 2 weeks, her left eye had the same marks and colors as my wife's left eye in 2006.


As if this was not enough, the central internal mirror also got loss at the moment of the choke and hit the head of my wife, who was driving the car.


P.'s husband, Christophe, is very happy that his wife and their 2 years old boy - who was in the car with his mother - survived the accident. Happily the little boy was not on the passenger's seat - you'll understand why if you look at the photo of that part of the vehicle - see photo hereunder.


I'm very happy that my wife and my daughter survived to this very severe accident (the car has been very normally declared as a total loss), these two members of my family being relatively lightly injured (broken sternum for my wife and hit on her head and broken leg for my daughter).


Audi puts a new Audi Q7 to the disposal of P. and C., 2 weeks after the accident (upgraded Avius pack model). Audi 2008 vs. Audi 2006: different CEO, different attitude?


Audi do not propose any assistance to the owner or the injured persons and only calls the owner to get some news after the first article was published on our blog.




Accident Audi Q7-07




Accident Audi Q7-02



Accident Audi Q7-01




Accident Audi Q7-20




Accident Audi Q7-08







Accident Audi Q7-04




Accident Audi Q7-03




Accident Audi Q7-12




Accident Audi Q7-03




Accident Audi Q7-11







Accident Audi Q7-14




Accident Audi Q7-19 














00:31 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (7) |  Facebook |


AUDI AND THEIR “PREMIUM” Q7 MODEL SINCE 2006 UNTIL NOW: “VORSPRUNG DURCH TECHNIK”? (Audi’s slogan is indeed “Advance through technology”)

Sorry for the delay of this new article, I’ve been traveling abroad for some days and had no time to write it. Please keep some patience, still a couple of days to wait before reading all details about the new Q7 accident of this 2008 spring. In between, some words about the evolution of Audi and of its Q7 model since 2006 until now.  Some testimonials about certain Q7’s: 

-          Johan P (Belgium – E-mail testimonial): in November 2006, he had his Q7 since April 2006 and had already got the following problems: car delivered with defect lights at the rear en some other electronic problems. Johan brings the car back to the C. garage in Leuven (Belgium), where the car is being given back to him, without those problems but with the following explanation “we found nothing, everything was all right”. A lot of strange noises when he drove the car and when driving above a slow ramp. No electricity anymore on the battery when not driving the car for 7 days. Problems with the pneumatic suspension and the rear drive camera that do not work always.

 -          France (web testimonial of 2 July 2007): got his Q7 on 12 December 2006, after 15 days gets back to the dealer that sold the vehicle to him, complaining that the car was strangely deviating   to the right, the dealer said “don’t worry; we’ll see this at the first technical inspection”. He kept on driving for another two months, after that he observed an abnormal abrasion of the right front tire, the dealer cannot solve the problem, suggests him to drive another 1500 km; he refuses and asks the dealer to replace the tires under warranty. Telephone disputes over 15 days, he finally gets the acceptation of the dealer to replace under warranty the tires of his 70.000 EUR vehicle that had driven only 10.000km.  Recuperate his car, but once again, nothing goes right, despite 5 times at the service and 3 controls and adjustments of the wheel geometry, the car still deviates at the right and strange vibrations occur at the driving wheel…

Link to this web comment (in French): http://www.ciao.fr/AUDI_Q7_TDI_AVUS__Avis_1014970

 -          France (web testimonial of 28 October 2007): Q7 owner since December 2006, has not driven off-road nor hit any obstacles (!). First he had some water from the washer fluid flowing into the car and destroying the carpet. After 15000 km, no battery any more. Electrical problems with the radio, DVD and the lights of the dash board. The car deviates to the right. Right front tire suffers abnormal wear and tear by 19000km. Thinks the car is very comfortable but much less reliable, hopes Audi shall handle this problem seriously, as his opinion was that he thought Audi to be a responsible brand. Link to this web comment (in French):http://www.ciao.fr/AUDI_Q7_TDI_AVUS__Avis_1062880 

-          Italy/December 2007-April 2008 (E-mail testimonial): Tom M. orders his new Q7 directly in Germany as he had heard that some cars delivered outside Germany had problems. Tom begins to drive it in December 2006. After 2000 km, he feels uncomfortable vibrations when using the brakes. Audi replaced the discs in warranty. Yet, after another 2000km, the same happens again. Audi refuses to replace the discs again, arguing that it happened “because of the driver’s style”. Tom writes a letter to Audi in Ingolstadt and tells them that he’ll ask for a survey by SGS and TUV and that he plans to launch a legal case in Germany. The manufacturer accepts to replace the discs again. Tom is still arguing with them today, the Italian dealer where he brought the car does his best to try to solve the problem, at the last meeting they had with an Audi inspector, this one told them that this is due to the so called shimmy effect (shimmy = shaking or vibrations of a vehicle's front wheels from side to side due to problems with tire alignment or suspension). Tom is currently waiting for the dealer to buy a machine that allows solving the problem. To be continued.

-   Web article about an Audi Q7 accident with a truck on 5 January 2008 in Romania: no airbags have worked. See photos of this accident:

Accident Audi Q7 Romania 5 January 2008 - photo1

 Accident Audi Q7 Romania 5 January 2008 - photo2
Accident Audi Q7 Romania 5 January 2008 - photo3

Link to this web article (in Romanian): http://www.piticstyle.ro/2008/01/06/zapada-multa-zapada/  -          Netherlands (web testimony on 7 January 2008): when bringing his car to the dealer for a control, a Q7 owner gets informed that an abnormal clearance was found at the right front wheel. It has been found at the articulation between the handle bar and the wheelhouse. The car had not driven a lot and the driver has driven it softly. It was too early to have this kind of problems, this incident raises questions. The defect part was going to be replaced in warranty. Imagine what could have happened if the handlebar got loss from the wheel house. It should not left much together from the front wheel and the whole suspension.Link to this comment on the Dutch blog www.autoblog.nl (see down on that page, the comment of 7 January 2008): http://www.autoblog.nl/archive/2006/08/30/een-ontevreden-ex-q7-rijder#comment-1246422 -          A guy I work with  who got possession of his Q7 almost in the same time as me also informed me that his Audi Q7 already had two recalls at the dealer, out of the normal periodical technical inspections. I do not know if this has been the case for more cars delivered in the beginning of the delivery period of the Q7 model (March – July 2006). Maybe some of you can confirm this (please leave your comments by pushing on button “Reacties” here under). And some words about the company itself and its “premium” Q7 model: -          number of produced Audi Q7’s during the first 2 years: 72 169 units in 2006 and 77 395 units in 2007-          the Q7 model represents some 7,8% of the total number of the yearly production of Audi-          my statistics about similar accidents to ours, occurred during the first 2 years existence of this model: 0,13%-0,14% (related to the 2006 – 2007 production)-          after 5 financial successful years as CEO of Audi, “prof MW” (CEO of Audi during the dispute about our accident of 2006) got promoted as CEO of VW (by the end of 2006)-          one of the first things “prof MW” did as a CEO of VW was closing a big part of the VW factory in Brussels where more than 50% of the personnel lost their jobs (begin 2007)-          at the head of Audi, new CEO “RS” runs the business since begin 2007; does he have a new attitude towards similar accidents as ours? Read this in the next article on this blog. The next article will give you the details about the new accident of an Audi Q7. Until then, I can disclose another photo of the 2008 accident, near one of the similar 2006 accident:  2008                                                                                                2006

P1050175                                   Accident Audi Q7-03

01:47 Gepost door Aurel Gavriloaia in Général | Permalink | Commentaren (2) |  Facebook |



 Before getting in detail with the new Audi Q7 « event » of 2008, let’s see what happened since begin November 2006, when we stopped updating this blog. Let’s begin with other manufacturers, as I always said that Audi is not the only manufacturer having this kind of problems or behavior. - In 2007, a Chinese driver had an accident with his S350 Mercedes, the airbags didn’t work. Read this story via this link: http://news.windingroad.com/countriesmarkets/china/chinese-man-vows-to-only-drive-cars-built-in-china-after-crashing-mercedes-s350/ - After a horrible accident of June 1999, where two kids of 9 and 10 years were killed, Volvo was condemned in January 2008 to pay a fine of 200 kEUR (accident due to brake problems);see French written article via this linkhttp://news.caradisiac.com/Volvo-condamne-a-200-000-EUR-844  - new incidents and accidents with several Lamborghini Murcielago’s (Lamborhini being 100% owned by Audi): see Martin’s blog http://www.lambounfall.de/lamborghini_murcielago_crash.html  - I bought myself by the end of 2006, after our Audi Q7 accident, a BMW 5 Touring (break) that had rain water coming inside because of a factory error when mounting the drains of the sunroof (BMW recognized their fault and repaired it) and a Mercedes R class that was only delivered after almost 5 months delay while ordered as a car in stock (human error of the commercial guy – Mercedes put replacement car at our disposal, for free, over the whole waiting period). The article of tomorrow will handle more specific news about Audi and about its Q7 since November 2006. Until then, some additional photo’s to compare 2008 to 2006 cases:           2008                                                                  2006

 P1050176Accident Audi Q7-04


19:21 Gepost door Aurel Gavriloaia in Général | Permalink | Commentaren (1) |  Facebook |



Two years ago by this time of the year, we were counting the days left until the delivery of our Audi Q7, which we had ordered in December 2005 (new model, big excitement). On July 1st, 2006, six weeks after its delivery and after having driven 6000 km with it, our brand new Audi Q7 losses its right wheel while driving on the highway in France, at 130 km/h, in absence of any external impact or driver’s error.

Despite some inspection efforts, the insurance company was not able to find the technical problem and sold the wrack in order to limit their losses in this case. We could not afford spending so much money one needs to legally fight against such a giant multinational company as Audi.

Our last previous article on this blog was saying “thanks God we’re still alive” and the rest was counting much less for us. Nothing could yet take away from us the feeling of being a real nothing in front such a giant manufacturer (in absence of appropriate consumer protection European legislation for vehicles under guarantee) or regrets like “such a pity we were the ones who had such a bad luck with this kind of vehicle”. 

We also felt guilty in front of web friends like Martin (Germany) – a victim of Lamborghini or Paul (Great Britain) – a victim of Volvo, because we didn’t have the force to go further and join forces with them in order to fight together against this abnormal legal situation in Europe.


But today, new events bring us back to this blog. Please take a first look at the broken wheel hereunder on the left side; it is not the broken one of our Audi Q7 accident from 2006, but a new one of 2008 ! You can see our broken wheel on the right side...

You can read more about this new strange story in the next articles on this blog. Keep reading and you'll know very soon more about this!


Accident Audi Q7-20 

 2006                                    2008

18:42 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (4) |  Facebook |


Jens was right: this will remain a very strange story

The University of Ghent delivered yesterday a very professional report. Being an engineer myself, I was really impressed about the quality of their analysis.


They didn’t find any clues that showed that the parts they analyzed were the cause of the accident.


They found some manufacture defaults on the part coming from the right wheel, but it was obvious that that part didn’t break at that point because of that default (at least not by fatigue of the metal). They couldn’t say if the design of the part took into account such inherent casting defaults, this was not their task and they didn’t have the resistance calculations of the manufacturer of the part.


They couldn’t explain either the different colors on the broken surface.


They didn’t find any external impact on the parts. No external impact was found under the car during the technical inspection on August 29th either.


So why did the wheel break? No one can say.


The other question that stays open: is it normal that the airbags didn’t work? It is currently not possible to answer this question either, as the insurance company does not agree with taking away the electronic box in order to let it analyzed.


From all this strange case, I’m only sure about one thing: my daughter got a broken leg because of the welding default that Audi admitted following the EuroNCAP crash test.


All the rest remains a mystery.


I’m also sure about one other thing: the System is not right. One cannot handle as a simple person this kind of complex and difficult cases, in order to find and prove himself/herself the cause of such an accident. This is why experts are there for. And sometimes even they seem to fail in finding the right explanation.


I’m disappointed, bitter, but in the same time very calm. There are limits to everything. I had a lot of certitudes in my life (and in this case too), which seemed to be not true afterwards. I’m pleased about one thing: today November 1st, I do not have to go to the cemetery to bring flowers on my wife’s and daughter’s graves. And this is the only thing that matters for me today.


10:36 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (22) |  Facebook |



Meeting scheduled for next Tuesday, October 31st, 2006, at the University of Ghent, with all the involved parties, in order to hear the result of the research on the broken casting parts. Keep on touch!

11:37 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (7) |  Facebook |


No news, new photos


As we all have to wait for the result of the analysis of the University of Ghent, I posted some additional photos taken during the technical inspection (see photos in the right column). You'll understand what it really means when Euro NCAP crash test says there is (used to be ?) a problem on the Audi Q7 because it had a rupture that occurred during the test in the driver's footwell in a frontal test (my daughter knows the result of this).


Take also a look at the last photo and see the difference in colour between the two broken surfaces, meaning that there was a problem on the darker side (see detail in photo above in the same right column), while no existing problem seems to have existed on the other rupture surface.

As I do not want to be always negative, here are two photos of my ex-Audi Q7 when it was still alive (no it's "still life"). Yes, it existed indeed and it was a nice car:




23:33 Gepost door Aurel Gavriloaia in Général | Permalink | Commentaren (3) |  Facebook |



There has been a guy, a certain anonymous “Jaq” or “Jacques” (and who only identifies himself with these nicknames and with an E-mail address) who has been posting a lot of comments on the previous article on my blog over the last weeks. Hereafter follows an open letter I send to him today via this blog.

I have to inform you that I do not have any news at all about the result of the technical analysis done by the University of Ghent, where the broken casting parts have been sent by the experts from Audi Belgium and from the insurance company (plus the legal expert), the only experts who did the (only) official technical inspection I know about of our wrecked Audi Q7, on August 29th, 2006.

Please feel free to post your comments on this article on my blog, and give your opinion about this strange “Jaq”, about his comments and about his way to express them. If I chose to make this blog and make our accident public on the Internet, it was not in order to attack the manufacturer on this, despite their strange lack of response and my deception as a customer about their attitude, but in order to inform other people about this kind of strange accidents (even if they remain singular) which can happen with a new car.


“Jaq”, I hope you get a nice pay to lie like this


1) You’ve been repeating over the last weeks the same lie as the one told by Audi since begin of August 2006, since I began with my blog, about the accident we had on July 1st, 2006 with our brand new Audi Q7:

-         first time they said this was by Audi UK to Adrian Melrose - see article he posted on August 5th, 2006 on his site www.q7blog.com (by the way, “Jaq”, I see you post the same comments full of lies on his blog too, shall I give you a list with all forums where people discussed about in Europe about this accident, so that you could spread your lies everywhere?)

-         and for the second time written by Audi AG Germany in a letter to … Jens !!!, sent by Audi AG on September 6th, 2006 (as answer to an earlier letter Jens sent to them by the end of August with regard to our accident). Here is what they were writing to him – free translation of Jens, which he sent to me by E-mail on September 12th:

o        “I received a letter from Audi dated September 6th. A Dr. P.G. writes to me that he was asked by Prof. W. to answer my letter. Basically besides some nice wording about me being a precious customer ;-), they state that:

The accident is known to Audi AG.

They cannot confirm that the accident is caused by a material fault to be within the responsibility of Audi AG (which does not - as I read it -means  that it couldn't be the fault of a third party, e.g. the manufacturer of the specific part)

They state that the accident itself was reviewed by an independent expert who found no responsibility of the Audi AG.

They state that there is no action required by either Audi AG or your insurance.

I do hope that the university can find something looking at the broken part and I would be really interested what comes out in the end.

My educated guess is though that the University will find that they cannot tell the initial cause and Audi will do nothing and your insurance will buy you a new car. At least in Germany this would not be a bad guess.....

Take care and my best wishes for your family. Maybe one day we meet up with the new cars!.”

I post today on my blog the only official document I have received until now, coming from an official insurance expert. As I was saying here above, there is still no answer from the University of Ghent (at least none I was informed about). Here is the link to this document:


It is in Dutch, it was sent to us on July 25th, and it follows the first official analysis done by an insurance expert on July 12th, 2006, one day after that the day the vehicle was brought back to Belgium (Audi knows about the accident as from that day of July 11th, 2006 too, as the guy who sold me the car from the garage also came along to see the car on that same day).

This document says (free translation from my part, to be confirmed please by any Dutch speaking visitors who read this blog) that he has been designated as an expert by the insurance company to see the damages of the car, that he considers the car as being totally destroyed and that he asks us to send him the official documents of the car and to remove all not original accessories from the wrecked car. He also says that he’ll ask prices in order to sell the wreck.

THIS IS THE ONLY OFFICIAL STATEMENT COMING FROM ANY INSURANCE ASSESOR THAT MADE AN INSPECTION OF OUR CAR. Audi never informed me or the insurance company until now about any other expert having analyzed the car.

“Jaq”, you want to remain anonymous and only sign your comments with “Jaq” or “Jacques” and give your E-mail address as being jaquesdelamarche@gmail.com.

You seem to know more – or at least want to give this impression - and repeat all the lies told or written by Audi. You (and sometimes Audi too, as you can read here above) keep saying that there has been “an independent insurance assessor” who saw the car and said that the accident could not be a result of a manufacture default. I would say that the comments from Audi I know about, as written here above, are more prudent than yours, they keep a certain reserve in their statements, which is normal, while you’re stating facts in your comments, just as if you were there when the accident happened or as if you personally saw the car.

I invite the visitors of this blog to view all comments you posted on this site on the previous article and judge themselves if their content and their impolite and aggressive tone is appropriated for such a communication. If you are a fan of Audi or of Audi Q7, no problem for me, I still think it is a nice car, otherwise I wouldn’t have bought one. But if you attack me by spreading all kind of comments, I cannot accept such an attitude.

If there has been another “independent insurance assessor” that saw the car and gave such an opinion as the one you and Audi talk about, please send it to me and I’ll put it on this blog. Until then, I consider this as being a lie and invite you at least to post your entire coordinates so that people eventually know who you are. I gave all my coordinates on this site and I gave everybody the possibility to know who I am, because I have no reason to hide myself.


2) You seem to take Jens as an allied to sustain your “point of view”. I do not think Jens agreed with this, maybe he did, maybe he didn’t. Please find anyway hereafter the first comments Jens sent to me by E-mail on August 30th, 2006, the day when he sent his letter to Audi AG:

I have read your website about the accident with your Audi Q7. First of all let me express my sincere wishes for the health of your wife and daughter.

I have ordered a Q7 3.0 TDI for my wife and children in May and the car will be delivered in a few weeks. I am concerned about the accident and the possible material defect causing the fault of the car's suspension.

Being a metallurgy engineer myself I can judge from your images that a material fault in the cast part is definitely within the range of my imagination.

Therefore I have just sent a fax letter to Prof. W. at Audi in Ingolstadt stating what happened to your family and asking him to assure that such a fault cannot happen to the car that will be delivered to me, before I will pick it up.

If I ever get an answer, I will let you know”.

Once again, I do not know who you are and/or if you’re paid by someone to act like this or you’re just a poor guy who doesn’t have anything else to do with his time than spreading his special thoughts on the Internet about our accident.

22:34 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (9) |  Facebook |


Hope to get the results of the technical analysis within 2 weeks


It normally takes approximately two weeks to get an answer on such a technical request as the one addressed by the technical experts to the University of Ghent (about the broken casting parts). I hope that Audi will also inspect the electronic box of the car after this, to see if the collision level was sufficient to trigger the airbags.

I do not want to discuss here the last recalls of Audi about the Audi A8's (October-November 2005 and August-September 2006) with regard to airbag problems, I'm not sure if they're related to the airbags problem in my Audi Q7, yet if someone knows more about this, please post a comment.

01:07 Gepost door Aurel Gavriloaia in Général | Permalink | Commentaren (40) |  Facebook |


English translation of the article about the Audi Q7 that burned in Croatia


A friend from Slovenia gave me the translation of the article (thank you, Gregor). In a few words, it says that "a Bosnian registered Audi Q7 caught fire by itself due to technical fault. The fire started on the electrical wiring between the car's battery and the engine. The whole front part, the interior and a part of the roof are completely burned down in the fire. Damage amounts to a total of approximately 50000€. There was no response from Audi representatives in Croatia, Bosnia or Germany."

00:22 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (0) |  Facebook |


Still no other news available about our accident


As no news are available about our case (the concerned broken casting parts were sent last Friday or will be sent today to the University of Ghent), I post two new topics I discovered on the Internet:

- first being an accident occured two years ago with a Lamborghini Murcielago (Lamborghini being 100% Audi owned), where the attitude of the manufacturer seems quite similar to our case (Martin, the victim, after being heard several times in court, finally sent a letter to Audi last Monday, let's see if he'll have any reaction on this). Read his story on his site : http://www.lambounfall.de

- second being the fact that an Audi Q7 burned in Croatia, by the end of August 2006, while simply parked. I only have a link to a Croatian newspaper (sorry, but I'm not capable to translate the text, if one of you can do it, please send the translation to me at aga@robelco.be): http://www.jutarnji.hr/dogadjaji_dana/clanak/art-2006,8,22,samozapaljenje_terenca,39862.jl

P.S. About the other accident for which I posted the links to the photos in my previous thread, I know now where it happened and try to get in touch with the owner. I'll also post on this blog more photos of my Audi Q7, photos I took during the tehnical inspection of last week. I remember you that all photo's are available by request (send me an E-mail to the E-mail address mentioned here above).

01:49 Gepost door Aurel Gavriloaia in Général | Permalink | Commentaren (2) |  Facebook |


Photos of ANOTHER Q7 accident (very impressive)


Here are the links to some photos another contact sent to me. I really do not want to open another subject about other accident on this blog (because I'm not sure about the fact that they are true, even I cannot see why they wouldn't be), but I notice one detail (?) on this photos, namely the fact that the airbags didn't work neither, even if you can see that the vehicle had a lateral collision. This could seem once again normal for a technical expert (maybe), but when do these airbags finally work? I'll try to get more information about this other accident (obviously occured on June 14th, 2006) en try to get in touch with the owner of the car. I'll post more information if I can get it.

In between I'm working in order to allow you to download higher resolution pics. I hope it will be done today or tomorrow.

Still didn't get any sign from Audi CRM or PR. Maybe the guys in Belgium really do not care. But the guys in Germany? DO THEY REALLY NOT BOTHER AT ALL?



11:55 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (3) |  Facebook |


Good news (for you) - higher definition photos available


Click on any of the 4 new photos in the right column (my explanation of the accident) and you'll get those photos directly in a higher definition. I'll also add links on the other photos the next days. 

01:04 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (7) |  Facebook |


The story goes on (for them, because I think I have my own conclusion already)


Finally, it happened. All involved parties were there with their technical experts (Audi Belgium, the insurance company), a legal expert and me. All parts agree that something broke :). This made the right wheel go away :).


After removing more parts of the car, they all seem to agree that it broke on the arm that’s mounted on the wheel. There were no signs of an external collision with an unidentified object. They all took photos. Me too.


The experts decided to send the two “twin” parts to the University of Ghent, to let them analyze and say which part broke first and why it broke. I came home, completely disappointed, because we didn’t come to any final conclusion. Still have to wait. For them it doesn’t matter, it’s just a case among others. For me it really matters.


More than that, they weren’t able to read the data in the chip of the car (it was also damaged). The technical guys from Audi wanted to take it away and send it to Germany, but the expert of the insurance company didn’t allow this, because he wants to have the final conclusions on the cause of the accident first (it’s not his problem that the airbags didn’t work).


That’s life, I still have to wait.


BUT I THINK I CAN SEE IN MY OWN PHOTOS WHAT THE PROBLEM WAS (thank you Nikon D200!). I post some photos on this blog today. One can see very easily (maybe not with the photo resolution allowed on this blog) that there was an internal defect in the metal piece that broke on the right wheel. Photos with a higher resolution are available, send me an E-mail to aga@robelco.be and I’ll send them to you if you want. The part I initially thought it caused the accident was only a follow-up of the first part that broke. I also corrected this on the blog. Yet one of the existing photos (the one with the broken wheel on it) had already the wrong part on it.


They go on with their story. Let them go, they have time to spend on this. Yet, once again, I’m very curious to see if the Audi Customer Relationship or PR guys will do anything now (they have their own photos). Once again, their attitude seems at least strange to me. They seem to forget that A CLIENT has paid several tens of thousands of euros to buy a new car with a wrong part in it. They do not seem to care about the fact that two people could have lost their life because of it. Do they really bother for anything actually? I’m not sure.


I have a little surprise for you for tomorrow. Some shocking photos a friend sent to me about another Audi Q7 accident. I’ll post them tomorrow. Keep in touch!


22:47 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (1) |  Facebook |


Expertise only next week on Tuesday August 29th


You will not believe it, but the expertise has been delayed. All the concerned parties were there last Wednesday (Audi Belgium, the insurance company, myself), but they didn't think about the fact that the auto had to be transported from outside to the inside of the garage (it has no wheels in front, you remember)... Yeah, we're not in the USA or in the UK, we're in Belgium. They expected maybe that I would carry the 2.5 ton vehicle myself. So, a little more patience until next week !

I can hardly imagine sometimes that I am (or maybe used to be) an Audi client. How can I still believe in Audi's skills and brand when I see the way they handle this: no contact until now from any customer relationships manager, only their technical experts (they maybe be nice, but it's not their business to take care of their clients). Or maybe is it so different here in Belgium? Yet the AUDI dealer here is a listed company. Where are their values? I can hardly imagine the USA guys or the UK guys acting like this towards their clients (Adrian had a reaction from a PR AUDI guy in the UK within 24 hours and here in Belgium they didn't call me at all until now, almost two months after the accident).

Maybe they do not care about this. Yet, when I recall what happened with the A-klasse from Mercedes some years ago...  This brand new Audi Q7 lost its wheel on the highway without any external reason. Do all Q7's risk to have such an incident?

Will I ever dare driving an Audi again? Or a Q7 (I really found it a very nice car, otherwise I wouldn't have bought it). Currently I'm afraid every time I see one in the street and I try to keep a certain distance, because I continuously think about what happened to us and see again in my mind the car flying away of the highway... I'm currently loosing all confidence in Audi. Will they be able to explain everything and convince me to ever drive a Q7 again? I don't know... They do not give me the impression that they really bother...

11:43 Gepost door Aurel Gavriloaia in Général | Permalink | Commentaren (3) |  Facebook |


Expertise confirmed for August 23rd, 2006


Finally, after long discussions with the Audi experts and the insurance company, the date of the expertise has been confirmed : August 23rd. I'll certainly keep you informed. Come along and visit my blog Wednesday evening or Thursday morning. 

19:02 Gepost door Aurel Gavriloaia in Web | Permalink | Commentaren (1) |  Facebook |


Incredible, Audi UK say already now that there was no manufactural fault, even before the expertise in Belgium


See hereafter the comment I've just posted on Adrian Melrose's blog about Audi Q7. Incredible, they really dare !!!!!!!


"Dear Adrian,

As you already said, there are always two sides of a story. You had the chance to have that one of Audi UK, and I really hope for you that you'll not have any problem with your new Audi Q7. You have to know that the expert from the insurance company who came and saw the car has only had a mission to confirm the fact that the auto has been totaly destroyed. The technical expertise between Audi Belgium, the company insurance AXA and ourselves will only take place on August 23rd. So they're really telling you what they want to tell. I'll post more news on my blog after the expertise the real one). They tell you that the accident wasn't caused by a manufactural default. How can they say this while they weren't allowed until now (and it will not be the case before two weeks from now) to come into the vehicle, before the technical expertise. Don't forget that if they say that it is normal that the airbags didn't work, do they also think that it is normal that a car looses its wheel just like that, after 6 weeks, without any impact at all. I wish you luck with your new Audi Q7 anyway."

See hereafter the incredible message Adrian posts on his blog, following the contacts he had with Audi UK (see his blog www.q7blog.com for more information):

"Anyway, chatting with this person, I learnt that an independent insurance assessor had examined the vehicle in question and had confirmed that…there was no reason to believe that the accident was a result of a manufacturing fault.

I am pretty happy with this result as a prospective owner. Quite frankly I never believed there to be a QA fault - I have had such an incredible experience with my A6 and this can only happen with a precise and well managed QA process. So well done Audi and thanks for caring enough about your brand and customer to be so proactive and helpful. From my point of view, I am sorry that my Belgian correspondent suffered such an accident, but hope he understands that I think the word of an independent insurance company is sufficient enough for me to “sign this off”. I also discussed with Audi UK about the alleged airbag failure and judging from the photos, I have to say that I agree that the impact wasn’t full-frontal and therefore it was reasonable not to have expected the airbags to trigger. At the end of the day, the Q7 in question suffered a serious accident and both occupants are alive and well. Surely that counts for a lot?

I think its only a week or two before my Q7 arrives. Before then, a post or two dedicated to the fantastic A6 Avant I will trade-in against the Q7 (sniff…)"

18:09 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (14) |  Facebook |


The cause of the accident


I promised you the photos of the wheel. You can see them in the right column (on its lower side). I finally understood what happened, what is the cause of the  accident. See the difference between the right wheel (where the incident occured) and the left wheel. The photos talk, ne need to explain. Mechanical default. The kind of incident that could happen to a car who has 200.000 - 300.000 km and which is not maintained properly. IS THIS NORMAL ON A BRAND NEW AUDI Q7 ??????????????

And, incredible but truth, the Belgian Audi guys called me finally today (I head to write it on my blog to give them the occasion to react !).

They seem to believe that it would be normal that no air bag or seat bealt "pre-tensioners" (not sure about the right word in English) worked, because the choque was not completely frontal (take a look at the photos and you'll see that the car first hit with its right corner, then with its left front side).  And the sensors on the right doors when the car (2.5 ton) felt on its right side ?

So a (brand new) car at 130 km/h looses its right wheel on the highway when driving straight forward, because of a mechanical default, becomes completely uncontrollable (the brake circuit also got interrupted as the oil tube getting to this wheel also broke), gets out of the way, hits the lateral hill, fells on its side, and it would be normal that no security system worked. What its the use of such systems then? But anyway, let's wait, the technical expertise will obviously happen on August 23rd. I'll keep you informed, of course.

And by the way, the guy who keeps the car told me today that the Audi guys already came three times to see the car. And guess which photo they also took in the car: of the pizza box  who remained in the car (could this have been the cause of the accident ?) 

22:53 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (5) |  Facebook |

High definition photos of the car available


If you want to receive (one or more of) these photos, send me en E-mail to aga@robelco.be and give me your E-mail adress. You'll receive them if you wish. I still have to get the photo of the right wheel, so that you can also see what happened to it.

00:45 Gepost door Aurel Gavriloaia in Général | Permalink | Commentaren (0) |  Facebook |

Some news + an interesting link


Adrian Melrose in the UK is waiting for his new Audi Q7. I informed him about this incident and he adressed it on his blog (see link below). He contacted Audi UK who gave him an answer after 24 hours, saying that Audi Germany is aware of this incident and are doing some research on it.

Incredible, he already had a reaction from the English representatives of Audi, while the Belgian ones didn't even call me once or wrote any word at all to me about this, ONE MONTH after the accident.

I really hope to know very soon what their explanation is, as the UK representative says that there is more to say about this accident then published on the blogs. I'm really curious to know what they have to say, even if, as far as I know, the only thing they did until now was sending two guys on July 13th to see the accidented car and take some photos of it, spending a couple of minutes around the car.

No date has been proposed yet by Audi for the technical expertise (despite my insurer's and my lawyer's requests), so I'll keep you informed as soon as I know something more about it.


00:38 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (0) |  Facebook |


Click on this link to see how it should have worked



What a big difference between the story told by the constructor and the reality we could discover ourselves :((

15:12 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (1) |  Facebook |


To all those who have an Audi Q7 or dream about having one

Before getting possession of your new Q7 or stepping once again in your Q7, I would like to invite you to take a look at the photos on this blog, illustrating an accident occurred on July 1st, 2006 with our new Audi Q7 (ordered in December 2005, produced in Germany in May 2006, delivered to us in Belgium on May 18th, 2006 and totally destroyed not even 6 weeks later, in France).While driving on the highway in France (at approximately 130 km/h), the front wheel on the right side got loss (absolutely no obstacle on the way), stayed for a while under the car while the car went in one move to the right (the wheel pushed the interior side of the car inside breaking the leg of my daughter). The right wheel also got deformed, while the car was sliding to the right. The car flew into the outside landscape then hit (almost) frontally the land hill, obviously first with the right front side and immediately afterwards also with the left front side.It went then up to an angle of approximately 45 degrees, then fell back on the ground and hit it first with its right corner at its bottom, then fell completely on its right side.It is a model TDI 3.0 l (233 HP), 7 seats. It has a weight of approximately 2.5 ton.The frontal airbags didn’t work (neither because of the frontal choke, nor because of the seat belts), the lateral ones neither, when the car (2.5 ton) fell on its side. The car was equipped with all possible airbags proposed by the constructor. As if this was not enough, the central internal mirror also got loss at the moment of the choke and hit the head of my wife, who was driving the car.I’m very happy that my wife and my daughter survived to this very severe accident (the car has been very normally declared as a total loss), these two members of my family being relatively lightly injured (broken sternum for my wife and hit on her head and broken leg for my daughter).There are witnesses of this accident who can confirm what they saw. Just to give you an idea about the attitude of Audi towards this accident (which could reveal some very serious technical problems with this car, problems that could endanger the life of people buying such a car), they didn’t do any technical expertise at all until now, even if the car is back in Belgium since July 11th, 2006.I’m at your disposal for any additional information,


Managing Director *T (secr.) : 00-32-2-687-25-77 or 00-32-2-688.41.98F (direct) : 00-32-2-688.41.98

Mobile : 00-32-475-64-37-49

E-mail : aga@robelco.be or gebobat@skynet.be 

* Gebobat sprl/bvba

Jagersstr. 2BE-3090 OVERIJSE


00:23 Gepost door Aurel Gavriloaia in Actualité | Permalink | Commentaren (2) |  Facebook |